We have office space and more to suit all budgets, in every city of the world. I still did not hear anything back from them. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). They often do so without adequately considering the effect these changes have on people within the organization. Companies can ask for reviews via automatic invitations. We will then confirm your payment date and amount. Get Regus reviews, rating, hours, phone number, directions and more. Our advisors are ready to help you find the right place for you. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. The retainer fee doesn't guarantee a successful outcome. 3. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Find out how we combat fake reviews. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. 5. Receptionist only can communicate by email, even for the most important things for your business. Setting up an automated payment is straight forward and can be done through the online portal. Professional rooms for your next training session, interview, or pitch, wherever you need it. 7. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. BBB is here to help. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I still didn't get my retainer back. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. As expected, I didn't get any reply yet from Regus. Your agreement end date is not until 10/31/2021. Lease period: April and May 2018 I was using virtual office space. Here is my summary to strive for a refund of the retainer. I contacted them about how processed my case after paying the fee for a virtual office. October 8 Service 110 Value 107 Shipping 48 Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. We appreciate your business. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. think about how low this company is. Talk to an expert. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They are scammers, and incredibly dishonest. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. This will ensure the agreement ends at the current final date and will not renew further. Customer service is simply poor. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. This company has the worst customer service I have ever experience in my life. I have requested a retainer refund for almost three months. Need to find a different location? Need to file a complaint? BBB Business Profiles may not be reproduced for sales or promotional purposes. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I have been renting an office space at Regus in Kings Hill for over 12m now. Helpful (1) Alice C. on 9/22/20 It is IMPOSSIBLE to get them to stop charging. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Were clear about this from day one. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. As a matter of policy, BBB does not endorse any product, service or business. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Your satisfaction is very important. BBB Business Profiles are subject to change at any time. Trustpilot is assessing this review in accordance with our flagging process. Transparency is very important to us, and all services can be opted in/out through your online account. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. BBB Business Profiles generally cover a three-year reporting period. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. No staff available for contacting on the event day. We ask all our customers to add an automated payment method to their account. Regus helps businesses find and create the right workplace for their people. She replied to me by email that my case had been started. As you did not process this correctly, the agreement continued an additional month. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. GO LITERALLY ANYWHERE ELSE. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. this is absolutely gross and scam. It won't go in any direction! A member of our team will get back to you as soon as we have the details. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Find event and ticket information. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We also ensure all reviews are published without moderation. They charge your card for amounts more than stipulated on invoices! If you were to take direct space or a sublease you would also see these fees in your rent annually. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Once they sell you something that will be the end of you being treated as a valued customer. Unfortunately, we're unable to help you because we don't have your account information. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Verification can help ensure real people write reviews about real companies. I am a small business and cannot afford any of this. Prices are subject to change and will vary depending on the specifically selected products and services. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Using our center address on your website is illegitimate without an active agreement between us. One time I was waiting on the phone for almost three hours. Thank you! Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I couldn't get my retainer and called them. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Receptionist only can communicate by email, even for the most important things for your business. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. 2. Regus does not communicate with customers via telephone. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Regus Office rented: Wisma Atria Singapore Theyre a great place to connect with colleagues, clients and other like-minded businesses. You will regret signing with Regus. They still continue to send invoices with no one responsible to be there to answer. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. October 19 With whom I spoke until now? We may have received incorrect data. Avoid at all costs. Have a question or issue with your current products and services? Thanks again for your comments which help us improve. After investigating we noticed that your online request was missing. Regus flagged this review for containing harmful or illegal content.Read more. I would love the opportunity to help further but havent been able to identify your account. Office Space and Coworking prices are per person per month and are dependent on inventory availability. You should receive your refund within 30 days after your agreement end date. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I would recommend that anyone considering using this company to think again! Requesting your refund is easy. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Our coworking spaces are designed with collaboration in mind. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. www.myregus.com) and go to the End Agreement section. And we have the solutions to help you work this way. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Get help. Absolutely unacceptable behavior. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? That exception is made on the understanding that an additional service retainer is payable. This company bills you for services you do not use. It made me crazy and I asked him to talk with Myesha or Dom. I sent Regus how my retainer process is going? Log in to access all our services and products Email. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If you need further help, pleasespeak with our team member who is already in touch with you. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee.