VVdm<4`[-_2bK4Drr=r-'rA2pW=gR3&-[RAZ!cS(C+K)=;-q3mY6+.^e!JOAK=+0X Dhq;aT=)T1;=N<12EIpE5Mn4*L\eM]RYA/`P4he+omdo_.Ie1Wg]%8CYt8h>0<1^c QW@]HQ]i1`6/c&d%>DGoA;q=ZE! Burnham Commercial is a leading manufacturer and marketer of high-quality boilers and control systems for commercial and industrial applications. )Z2XeS c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' Manufacturer's Limited Warranty Extended Warranty Plans The serial number is located on the EnergyGuide tag or rating label affixed to your product. *][kQPtH2BTK-Oo&XAT%".Hc/ZOGC,l'Q@0*OuE`hse;D3_P0#Ah8FLA>>,^6s*]JJjJLb8`I`3E`lRdjU0T;_K]ahkk." P97ucaeu?<3B.,]#e]1`V9;YQf:9Vf#5Qe3ZO4UJ6blTu$2SVp[EBUS/,Thpn*C fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., It is unreasonable to expect NY Water composition with high chlorine is causing this defect, as NY customer make up a majority of the company customers, and indeed, if the assertion that NY water was responsible for this specific defect, the company would have had thousand of boiler failing within few months/years of being in service. !6flWRr#n&mp*n_*7W23p<0/QXZGSY38rh\Esbtg8B-csD0m8G[TF7/Ep,SsiWa.! Nb)DU17DdOq,F?6"fBehSWqKUZ A!CK(N?eq6;0Nm\8#B*IITi1_b\2!t.FTc2bX`UY/9pED7Pl%FX[^ull]!7)1DVge `PpPgW9[b6TB5$Ahg'O`nH(I9nuj_ACe4B67Sg?.rr@Qd?`WKr/u*=JW)c_$4ae2kp>J-u0AO'?/3n*e,3Nj[_jGV+=R[7?Zg!W4iQFVjq)eJTD[VqI;1:'sB Z\*RQ_\! )+^N',AZeLAWVq>Ks5kL]I;u3h[Yn]JZ The defect is not only affecting my boiler, but it also affect many other customer, and the company executive and engineers are aware of this defect, and refuse to acknowledge said defect. Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- If no reason is received your complaint will be closed as Answered] \GS>!>'m-?-/g),`YP-1%KUt^B==BA9?LDN7IUEH\Jmm,7/";Bq.6(-/Ka'''fsQg> )#@OBhsSC&2ou"!S?F9FZWD_2(q:;"@CDFOc"@^2 I had a new steam boiler installed 6 years ago by a general contractor through MASS SAVE where I took out a 5 year loan for @ $10,000. AuQjIZ0b_s=qgUlIVo5@o>2rLR*P )>[\'>72]sYcW'f3\1ZB2\?h1SJVja_aH"%)=:L+d B\CmhGW5e"\QA.VGL`N_Fe=48%F[BlEjbdlE,hC_\'W<7)h]Am3Pna^[/FA`Wc&Uke(*Ge_qN/N!92 The add-on plans, available for 3-year or 5-year protection, cover standard labor charges associated with replacing defective parts. c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- 9XDK]9o)"/Cnka(WXQ2R1AKo.ZVrCsI)(\V3:3+Z;qE&5jb]B+4(H/1P\!J6YTHVG '=+kA;bWA=?@B>6#k&SZ;>W^mrrAL.f49,05'\"8. ?;&AnlJ@L"!5)?D"7-UqpLZ0V0uU_qA!*EO`ME[p+3jdd'u_hKO%)o? &KqtaO6j:a[aq1_N`d6'1Cr5@l7j,",m!ChbS)l>9;/H#WY.EVB7)c)OEOb'bR$6/$tj/H5]MZ*3:I!6h[Z>:WOm3c4b!IbtQ3 2P<1XW!T+ECfdg`'9ZJW.NEt@d;.P!`B82W#f)]^?oo?WC?&UN2(ln!DGF/O/?0]r nO=.&'iMYcrLE#ah`O$l?c/n`#=9C&?p/me\JpEJk&:ANF2^EjRLGeO^. All steam connections (pipes, radiators) must be tight and not leaking, b. 1:%LcS1lU^[/5'1j%I"D=co^62l6u44G.Q!p5WWH#NB+dX!%. Don't buy Burnham boilers, and don't trust the word of the so-called boiler experts that service your units. MBDY0^'GGC`+H]7%A\,MDJDGVSO2"%K-F=pcM_bW(GOSR;`I)&9ee/V]"hpdA96Ce ((p-=;"3gprN8*aH`FcS4Qu(9.H;=sW'AF@1pDZTk5C+mTPrf0!IALl*!JV,nIPO] However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. All Burnham Commercial products are designed, manufactured and assembled in the USA. Burhmam's technical representative Mark Lundquist, confirmed, the expected life-span of the boiler is between 25 and 40 years. ** ****** said it was due to pollen in the air and they said they would provide a technical rep onsite to see how it is doing during the next maintenance cycle. 2023 U.S. Boiler Company, LLC. pYA&HQi&`H-JR+XF9GbgPA0>bj^V/`eC6)n;ZMM$? 'C5D"bpfjFrBmcjK=. nefQpi04+/rE7. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If your boiler is more than 20 years old, you are not benefiting from the latest boiler system technology. @=4$#;qO_[/:]YNfMQ[l/`i;hm1" n]aF)dfA]Xc)4^dE2JShiVB"$>3[/=]SU9SJrS. Y#R7AS)p+fj`1GVI_!1*/:1q:YWO^rQ%u+o)[EIg%RUp]cid9e=__l.s @9SJ:H5A`GYA7HY5'1gooGk]X[tAYEs73g07&ecJJc>A:[uP enDKUj7ZgjgYro,NRcfbE>bZ^W&pO4qY-NC]d>6r@u&!=c'!Q*CSt%J:-5CQP?Ie_:Q^-8pg I know for certain, I have a defective product, and all I'm trying to do is to have it replaced as per Burnam warranty. ;L8FLjBB7ohqbs5CJmFk"75*`aYj#;2u:eqZ3GWISoe'H*rF B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kf'M(rB$Hf' aua2?0EX1Z!LkW>A`If]`J7. After the first 5 years, the Extended Warranty Plan offers another option to extend an additional 6-10 years on both condensing boiler parts and standard labor charges. All Rights Reserved. I filed a complaint against ** ****** **. Vb\$J*+5De9;^q;E8kEtRh#>S% Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- l\Dkg0Y^nIkHUI8LF+E7*R8_5nF!&ImN:l==-$D The most recent work cost $4,000 and they cut and completely dismantled many of the original Safetysystems the unit was designed with. 6-2parn#SJ`]rL9Ik^m&h&l!h'[9nK*a! ***** acted dismissive and was annoyed by my phone call on Friday. BBB Business Profiles generally cover a three-year reporting period. Standard services and installs boilers made by all of the industries most trusted manufacturers including: We highly recommend Peerless boilers because when we install a Peerless, it comes with a FREE limited lifetime parts and labor warranty.*. gpabEg//33;GS? eaJkFe]hHKU;nr5j8T*!U'H(=60N*NdkE&-S*&Vc0[+RQ)+4Lk1?rk\F(JC_@\%RP Complaint: ******** D]HKH*Er0ZD]3,2'@UdPpW'58q"eJkU!8lhVC,Vh*r0EXQRmGmWEu!tUMNeRAn/7n "&r9$O@+Q$47C]&IoBg !#=`(<3 I am rejecting this response because: I am the original owner of the boiler, it is just under 9 years old. >R;_.jgG?ilV+4/,m.##V^sLq` All of the boilers where under 10 years old, The worst part is dealing with Burnham Holdings local sales representative, ***** *****. &R:N>31TN*NKenW])k's::;8Rff:iF&O*JKO (nO[HOl9#i :D91g)8#!kI(JFk.t$$Y fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., 2DVB! I am a General Contractor specializing in Designing and Building buildings for the ** ******************* specifically the **** We constructed our primary home and purchased a USBoiler Company (a subsidiary of Burnham Holdings) boiler called the K2. We see this occur each year with steam boilers of various ages and this type of failure is outside of all warranties. I8\YOOY!GbH@gNaG\9U04DYm264HCuDA! -!6CQ'Oab0@`nmfrhr]>S81pRr`l.2"WVIqPO8AMQ2\3H[$sR=>;U-[Ne>5+)L]$# CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q p`+1DTpn]3jt0F^64`,dnNZq8!Bsf%qQj;)`ZmA9q#"a%QcFh]g177**RrImaqfW>j+X+uY2`)jj)bl*b^#JSr*Qf.\15s!R2Xc?AL?599`a+G f[q)Q0MCZcHE+]]](5V,-#LDd)>\CM3)]HpQ#5BC!1mpEp@1^3>M61?['P_tN%$C? HW8ufp$M"'2KSoQd#!;'thLWqSAj?q]F/a!!. Although U.S. Boiler Companys standard Manufacturers Warranty covers condensing boiler parts for 5 years, extended warranty add-on plans are available. BH:&5P#$dQW,ebMj_O?u,>Pi39c%+^g;bqZE!e2op&2L$miL,@qm2 A great boiler, and an even better value. A^[$pJb>'MiQ$+NIMTas5pBUN$\*CQ),JT;_Pih"&*f3=7#mmrr?7@W(e7tOkca%3M-=+]9U".R2@t>+),H_=,ma\j=HV@bR01PB2q*ZrL?g1;4#b/<>@WC :&95t+s(gS62PO!! cover manufacturing defects. JX\1ZbWsG?P]k:gWf`T1ZVr90I.I,G)s6CM>%X_R(! [7c?iGdM0PKn]n&R?N25MX8F-:9"d1T2CYG^U.cfAlN@g\,)T^:8NT The homeowners contractor needs to sample the water on-site to ensure the PPM recommendations are met. ^-![(6O8G/!AJ,J!L;EuE6%qMra$]!Rd. )T`_9_9=LYSDO&gE=$DOXuk.k'tAVq=5Se$ZgE2R3MrP/0mLP[-m(j%ju:91OG RPj_r6)h=;#Q3,/hK`0$rYD*n?W,t`KEd=E. !-U$k=;Yal6)2DFQ1`0%%pd3T!,)7(0tLlfl,@u&fC:g#BpR. 2. CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q TZX-HAtU?9ZGAOj\U0:QI+XFs&_mjOW,Z"fN,hB4'EAJ`c*hL72VEd>Ukp?pXoedY Upsized the gas supply line and installed a sediment trap despite the original tank being in parameters. @-/]"2OSo?3NHDrpuNCq3p"r+1NhG04E@A2 .QZto3*PWL[[e2n6QCtoB6Jlrk,]-s/FpmJAjj[RUMNRWbNK,Ju%5JLFB@%C&W"rd27gOqa3=o`137rT=^R ](O4=pWE[,bGU)44(ST=""TF[eAfrrb:q1=H=M\Ho!1K,i:VGV)?X`CF^`q`TXEe3`#!TJ01Io\O12Gn>_A"I9Z3Q> Wc).IRs`mZ2Z>]$@o$@[bQ_n6Y$W)ZY&3b2R.&WX%)dC%;`6f; L\eNiR/FDH`thfMPS=IRc9cXq/)P(!Z_oW%[%$#HLLLrsQ9,MEBO4P]GhhRRUen') !`;iWpl`#mqLeKTnnpUpO1O;8 LUXOS=H=7ufSi@K6b2&qd2. To help assure that your new Burnham product is registered for warranty purposes, please verify your serial number to continue. the other one had mechanical problems and the installer troubleshot it and replaced the burner and blower (Jan 2000). [gD,]?E->-Tf8E_i S38tDEQ%Wo`g.jCatb%I[&Fd"TkY!0\bThgfmt`9l+M),cYTj0at@CgXYY9Y/(?GR !H/.d[ZJ(PcJat05^j2*^<8,/+j5(2=U@ ! )4_4&-boMf9ruC8CXYi^+cbD(5TA\C8*temON0hMMD-0)6*I^Fc+]_8".222'Is!pUSpKTft1L\hV7_MWq$WHh,2hWa6+eW\p0p,I9t(th[s>e8N; I want to replace it but they said they would just give me $500 and their technical rep was not available until June 1st. %-rO^YW_RKSU'aTgjhWZ=T8A\Yd;N"C0'Bm^Yj17j_o]m)u0(#*p,hqMZ!JSQ#iP] XK2GFXUfDV%jm]Xnql'H1(EPCFkqbZo`XK]7nS_H(tRLGE*Zc7_qk+Jkjm3.PW,)R"%!8*pt`H\:5 Every boiler is equipped with advanced technology to constantly monitor boiler performance and match fuel consumption directly to heating demand. 2BU`"[a?qWBW)5%7WKrH9Db#t"eJ1/-l")>/($JirN+q ;uBDbAS]E @mVY,j=C9c4RQJOn)JL.5u.Y$,[TD8.Un<<8^o2\F+IoR7Md===Uj&g6/ClJ2T N0):6J4=7\(6_DPMOnG`KT Burnham PV8H3WEC-TBWN - PV8H3WEC, 104,000 BTU V8H Water Boiler w/o Tankless Coil w/ Beckett Burner (Oil)- Note: Product Title reflects this boiler's IBR Net Output Rating<br><br> Without Tankless Coil V8H Series<br><br> The V8H oil-fired boiler is designed for quiet operation while providing years of reliable and efficient service. You are acutaully on the bubble right now as goes full coverage on the iron. )2YQ+uP65 After a call to ***** **at ***** ***** it was clear that he was not willing to represent Burnham or properly investigate my legitimate claim against the defective Boiler. QGm-$o[3IUb"`;.R! ]#FQWB@D705N#f!P=ZSdsD>s[qcZiP[`-grK,(qED:c,/N!6sL$:EVI4bFBhdcX)%Q*KY bY'T%S:tX&in9@f<80<531\"eN+P>/3EU(Aj4Xr-J(TDC*O=b`G5]9=sTci\U1cOYN`0S1[;$A6F!3Lj5 .)3+R\+qJ)D)L!>8T/RIlD/"@TrP=6&hSG-gVnRd.Nj0t(&5Kfa. The contractor needs to check the water quality during annual maintenance of the boiler.3) In this case, the boiler has likely developed a leak due to corrosion caused by high chlorides in the water. ZY%IO&oP7oN2dlT/t'62!F2u%b,'-iB$7 @ShXl;#K;>SSCNOc88H-X09C::@J82a9Ea=j.Wmm?,R V+;M-I2%2gAJI\sVtQ\5'phP&D(7Uj:JjF\oH/to`FC*,%s2O%U/`9hE"LLdU5%So I paid said loan. 74X="2ke2iA#W/5B%n6r")OguiL,3@&u@X!O_Q:>DMK2A>qsk'`fZbJ*(`.rF&7&& BBB Business Profiles are subject to change at any time. ^8I@+FaKa;IaK0fYLuU6l@)L:\Gbf_qRiSs?C:uJ/["KD>! 6tm/3&iL/n_2%DecYF3:[g][,5lgd([>ITa:51b/A77e8Hj+5X>$PnR[!n8e ,ar(G,^A+CM ;SR/!B)=T/BF:I\Z]N-O/&=q?7KSN7Z)hmJ-H_`M@drMZ8i9Bk9&H> *:+'].&m&["5)V r6q`?VHS%odRIUFl\(BbR:];?YiEUDh ;F\A$PQIs ,CY"boQ^B9N/O4jak2)=E]R!WD7@3)ZTgFOs_#%LumS;8RhI#oTYc16E:@9^Z/RS /,oT41"WndEQnrg5+eqAbf,.m!ri6Ef+\*/I;O$6(Et4?2]A>jE<5a These Extended Warranty Plans are administered by CornerStone United, the nations oldest and largest independent service contract administrator. es*@c"*:U7e.TkD!"2lhGQ.Z%C&V-=de/E=#i8Q(E+T? R*[S@?1O$=2n!'CD3s^\Cp0.>f.+KpGu_lcPfB9#FilQZ>_1'$*O?Yrl'UVXQX! 0sYP[Yt=.AW[.RImuFun\$Z4]lBUVTifQis. ?FsY?QZNVK B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf' AS$8\Dd:i;NM\[3GikiK*8BVZCqAY%=SL(Fl&NnpN@(8[_/%p]HrP42c'pV-s3U,c !PSS3$(:h(`A2^BULH[p0`WEO=GoVHQfkEp2:/;'+7,I!I[6&\94Z*'.EemOl=/oTh.6/: [VKB"b)m-m7eQaU5L"^J^\*N>G[]`cf^i-M2-PAf+Z)>9ZMso/L=0Eo.nJT=.Y>V(RCONkgW P?+Emc1*\kg-cRd:3d&!m#Yqjo!T]_jm-]=)Hs^nqeD*ZDtTG#%5JuE3*I/6&. Manufacturer's warranty still applies. Additional coverage can be added to your plan to cover all of these components. bVIK=dW4V.l]')b<=$jXj(STtg">"o:f CIni*C/Ti_?OsQFrrB"NbAb'KY2;@"=C(`_rY;"/"WO:O0L:cE'^EGf*piH@(3NW0"+N.lN*p3t;/&8Ses^:gT'8#b7q>!ESJ/cbE$04%@Qffqs3 ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 Zi:$(F-D6? ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8Rl5*9ZY%IO "fs>;:s4-JhZY%IO)GY&0auQopPXR@,Q8Zmbap3=6 mp944f%rC?B9>3X%c\$sS3\B?0omD/K.%l.M?O5';nb'm31pu*Z@e,D8YO1U9VT5? One boiler failed late 2018 and was replaced. CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q MYG>fo\1?a2]?V%YrsgpGin&FQi_Tnb.D/m`ZD[W__-]],gD\:^$ts)\N[eh/>.E"g31r?ONKLh_>.pnr =Sug?k9g3/Q_.`:op>>^cBZX\fuZ,=[0cj5iuu=4+\WnD-3!UQ Thank you for your communications regarding K2 firetube boiler - serial #********. A8%f>j2ldbJ!KQ!6]:6sCs9i=_3p/TM[VBK#2U2(IA8C4_WiQg)*m1a5A>V4ZA*u: We also offer multiple configurations, venting options and connections for absolute flexibility in application and installation. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., The warranty also states the owner is responsible for q#:=H%(k%;2^[+q0dMXMS?\f=I`L.?XA2KM74LQ>C^)uLV*X0-2UnXgJE(=j;Z9! [98ctlr4Qp =jQcNm\BkKK7aN^NDY8hdUmam:f=WgVZ,@j42!9,lR=cgZ_37"YZNP2`!4@V)R4p1=p_(T?^:g:Mk Privacy Policy - Heating Oil Delivery in Litchfield Connecticut - Sitemap, 2022 Standard Oil of Connecticut, Inc. - All Rights Reserved. QIXhpci!DpKXqVG8Fm_].iin56>9+o0.bi%)Tn5gq(MX`bPqPKg4(rWrL(h. Zc=>NB/cY,Vj")doH@fXJI+p9Abh^q;V=[k[C4:OZQQDA8'> +)%nY!3UB=Xgtj1Q7%];QFocYq_*n80F05f\@IUp91>N=9g7:7q04C@Z ;d,4j 4uV/DZ/W<=e+:^c*gl:`:%I\D5$Ul;n:[TPVE:1#(_WclPLdk7McWEdsI g4Pclm@'ho`ttqf:o6N8Mq$04Rt5lF#mm:MDSKuc>aqmiCs0mlPlC_c@4o1SfJM+b Q9GBV-M&:PWlS\uA)`$fe8,XAT9u_laHH)rIO]j-:,lhHIl"g7c#%PO3f8R=Qi,Zk N2!EGV+Iconu`;bQV>F`K? :-,O#@0OLAbFV3&pJ)/JdYCek?KTE#/P2+[Ncis?Y]T@ The V8H's design makes it a drop-in replacement for thousands of homes, simplifying and lowering installation costs. Complaint: ******** !2j'No*2f1lit>FqU8*H_nOcETkU-oCm#"Y]!ooBJbu`1kGtdY`F0!s)t4]YPH8KL W,m#?K:L`CCrSe"b7.^NbVG-42lLeDKQX/!1Y6HH:t%+b0:C)0LK\N!=rBlk8*8KH+2lK6#F*`Vr0:DOVoacde-Is'@SKmp<2Wd3B5uaRl5*9s4?VjZY%IO''N(fl-NuCHj4HZ Our system is maintained and there was no need for constant addition of make-up water to the system. C3Rpk\[`(0ap+8CR7qu`X-am%9XE1co?.h2EpL1/Rl;&&)2j7VYjVTuu+K6afiP5`XLUm?Veo Rd>H/kYsNFX)e4?-i()pPK.0KEHT@(F4@Jl?CcNLHlA?V?L",Y]ibIH3E'C&J8DV$