We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Then allows the seller to change the date to the day of the event. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. How has everyone's experience been with Vivid Seats? : r/phish - reddit On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid seats are scammers. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Save. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. These people are thieves and liars. They take your money, and you have no valid tickets. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Request to speak to a Vivid Seats agent. Ticket Listing Information 9. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Reliable & Rewarding Tickets. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats Leave the paper at home! This review was chosen algorithmically as the most valued customer feedback. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber I never used them before but I know many people who have. If there is more I will do that as well lost time and money. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews He deserves 10 gold stars! Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers They didn't even attempt to make it right. Please Refund at least $1000. I am very disappointed in not being able to attend the show. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I spoke with Carlos A over the phone to purchase my tickets. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. FAQ. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Its location on this page may change next time you visit. . Vivid Seats. Going to more events with Vivid Seats gets you to more events. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Jeremy of Las Vegas, NV Verified Reviewer. If I purchase both sets, will the seats be together? We also confirm that your tickets are general admission. Just another company who still made money over COVID. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com I did not get what I paid for. I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Worst ticket platform that gives two sh*ts about their customers. None of the options worked for us NEVER will I use this company again. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I want my $1,500 back in my bank account. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. And in checking with the Keillor show I found that the show was not sold out! You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. This comment was posted by a verified customer. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Get buying tips about Ticket Websites delivered to your inbox. We could not access or find on Ticketmaster and vivid customer dis-service. Please refund me the differance between what you charged me and what the tickets actually cost. Ticket resale limitations; prohibition; exception. I do expect a responce and an apology for this overcharge. I found two separate listings for tickets in the same section and row. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Don't EVER use vivid seats for any purchases. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Very deceptive and unfair marketing. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. This information will help to determine next steps. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Read more Comments: 0 Top 2,153 SeatGeek Reviews - ConsumerAffairs Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. No. Vivid Tickets Loses Top Rating From Better Business Bureau After He said they can't refund anything because they connect 3rd party sellers. Absolutely disgusting. I purchased tickets to the motley Cre concert in Seattle in 2019. Marvin J was a great help to me in getting my tickets when n the website wasn't working. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We understand how this may be upsetting for you. It goes against our guidelines to offer incentives for reviews. Total SCAM! I asked to speak to the manager, told me there was no one above him. Spent all week leading up to the event trying to call only to get the worst support ever. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! We would like to look further into this for you. Vivid seats will not do anything. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. If you make a last second purchase, you are putting yourself at risk. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Thank you for sharing your feedback, Gregory. Yes. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Companies can ask for reviews via automatic invitations. Vivid Seats provided fraudulent tickets to me. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Is SeatGeek Legit? We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. B. Berlinda G. Today , California. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. We are all set now and appreciate her cheerful assistance. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Then allows the seller to change the date to the day of the event. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! How do I know I can trust these reviews about Vivid Seats? HORRIBLE experience. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. This will surely increase the credibility of your complaint. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Desired outcome: Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The agent will be able to grant you a refund if your scheduled event has been canceled. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. We are absolutely sorry to hear what you experience. Dont EVER use vivid seats for any purchases. I was unsure on how this all worked. She says no digital. Heads up. With 30 mins. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Patient, reassuring, and kind -- why I will use this entity again! I paid $322.17 for 3 seats. He was very polite, professional, kind, and made the process very easy! Melinda, your concerns are absolutely valuable and matter to us. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Most complaints are from ticket billing and delivery issues. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. All I got was a run around, excuses, and finally no response what so ever. We lose as a result of your opportunistic business model. What I received were tickets in Section B, Row N, Seats 147 & 148. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Working at Vivid Seats | Glassdoor Please do not purchase tickets through Vivid Seats - Tripadvisor Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. IE, Hundreds of people are standing in front of you. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Sellers can choose the price for their tickets and modify them at any time. Suite 800. How reliable is vivid seats? Explained by Sharing Culture Enjoy reading our tips and recommendations. How do I determine the seat numbers for a ticket listing? We believe in full transparency, and strive to ensure our fans are informed. We value your privacy. Anyone can write a Trustpilot review. We have a 100% Buyer Guarantee. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Claim it and get a lot of features. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Got us a great deal on our tickets love this company. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com The. There were plenty of open spaces, but I wasnt allowed in. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets.