'It's clear as night and day the 2020 event is cancelled.'. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Sent info several times and they made every excuse under the sun.
viagogo - Buy & Sell Concert, Sport & Theater Tickets We cannot control the policy of third-party resellers.'. Harry Styles Concert Tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information.
Kiwi issues warning after Viagogo 'ripped off' elderly mother Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed.
The law catches up with viagogo - event promoters and music fans are If you fancy a viagogo event roulette then use this company. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The difference between 'cancelled' and 'postponed' events is . If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Justin Bieber has cancelled the remaining dates of his Justice World Tour. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. That's not something you're likely to shake off. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. viagogo AG is registered in Switzerland, Company No. Event dates, times, venues and subject matter, which are listed on the ticket, may change. BTW the tickets were available also the same day of the concert. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Why is the price printed on the ticket different to what I paid? Red Hot Chili Peppers Concert Tickets. As well as charged me double the amount. 684 Posts. All forms of redress are non-transferable and non-refundable. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. 6.2 Waiver of Consequential Damages; Liability Limit. 4.Select the button beside the transaction you want to dispute, then click Continue. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. This field is for validation purposes and should be left unchanged. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Taking this information, will will help rectify you complaint! In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. If the event organiser is offering vouchers or tickets . Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. We will also add Tax on our fees as applicable. 2.2 Registration. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . 4. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Yes, add me. 2.10 Collecting Payment. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled.
National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. We do not control the information provided by other users which is made available through the Site.
Viagogo 'refusing to refund fans' for gigs cancelled in pandemic French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Which? Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Viagogo will never pay you after you sold your tickets and you can never get back your money. Provide the information they might require. Romeo Santos Concert Tickets. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 3.4 Indemnity. Tomorrowland 2023 Tickets. Go on and tell us about your poor consumer experience. I have lots of interesting documentation. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Mtley Cre Concert Tickets. Answer (1 of 3): Viagogo runs prudent customer care operations. I must have sent countless emails and phone calls. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This does not prevent us from varying these terms without reference to them. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year.
Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Viagogo is a ticket marketplace for concerts, sports and theatre events. In the case of refunds, we appreciate our customers patience while we process their request.. Travis Scott performs on stage during Wireless festival in London last year.
PDF FanFair Alliance - Ever get the feeling you've been cheated? Rufus Du Sol Tickets. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. I was promised a refund. 6.5 Tax Indemnity. This advice applies to England. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Editor, Marcus Herbert. Join The National Math and Science Initiative Class Action, Today! Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. All sales and bids are final. You will receive an email notification from Viagogo explaining the same. 2.9 Seller's Confirmation Obligation. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Faye has now been refunded by her bank after making a chargeback claim. Due to extreme weather conditions, our phone lines are currently closed. Viagogo will never pay you after you sold your tickets and you can never get back your money. 4.1 Double Posting and Removal of Tickets.
Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Such notice shall be deemed given one business day after the email is sent. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Read more ts would be ready 48 . 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. The good date is 9/11/21, but the relisted my tickets for 9/21/21. I had tried calling them and the day of the concert and no answer. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets.
Terms and Conditions - viagogo ticket exchange When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". the price it is sold for on the primary market). 2.8 Notification. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021.
Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 3.1 Accurate Descriptions. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Please add me to the list. You also agree not to separately contact the Buyer at any time for any reason.
How to get refund for Foo Fighters tickets as band cancels their - HITC You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Piggyback tickets may not be sold in the same listing. Estereo Picnic Tickets. settlement administrator or your attorney for any updates regarding Welcome to viagogo's online ticket exchange (the "Site"). Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo is a global online marketplace for live sport, music and entertainment tickets. You should typically get a refund for the ticket and any fees or service charges within 30 days. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. 5.2 Violations, Termination and Suspension. Many event managers have already committed to providing refunds for cancelled events. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. I sent our ticket numbers but Opera Australia said they were not theirs. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If an event is moved and you cannot make the rearranged date, you should be entitled to . However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. If You do not qualify, do not use the Services. Wait for a StubHub representative to reach you. The organiser will tell you how to get a refund. If your event has been postponed, you do not need to return your ticket. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. expected to be mailed out.
FanFair publishes a guide for getting a refund from Viagogo 2.16 Claims under the viagogo Guarantee. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. I bought tickets for Rammstein before the pandemic and they would not refund me. 1,779 reviews for Viagogo, 1.3 stars: '1. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. I had put the required amount of 180.00 per a ticket. To sell tickets, a Seller lists the tickets in the Site database. 1. Send us your story with as much detail as possible to fill out our investigation. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? They did not send me my ticket information until the day before the concert. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. You also warrant that you own the tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Paid 250 Euro VS the real cost of 100 euro. If this is also unsuccessful We will not offer a refund. Your email address will not be published. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 2.14 Substituted Seat Locations. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Terms and Conditions. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. 2.9 a) Exception to Sellers Obligation to Confirm. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via .
Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus I was promised a refund because the tickets I bought were corrupt. We will contact you. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Pretty straightforward, you'd think? A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. 6.4 Release.
Customers Claim Viagogo Won't Refund Tickets to Coronavirus-Delayed Carnaval Barranquilla Tickets. Top Class Actions is a legal news source Note that Your payment may be withheld if you violate this clause.
Justin Bieber cancels remaining tour dates 6.8 All Sales are Final. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. By using our Site, You agree to accept this Agreement. 'It's been a bit of a headache and I don't know where I stand with anything.'. Rob Davies. 6.6 No Agency.
viagogo - Buy & Sell Concert, Sport & Theater Tickets You agree . Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Stray Kids Tour 2023. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Which? Please note this does not include any Tax that may be payable on fees We are required to pay. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Eric Clapton Concert Tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Can Australians join in? Copyright (c) 2006-2023, viagogo AG. 1.1 Introduction. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Suggested Article: Verizon Wireless SMS Refund Settlement Details.
Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Also,directly on our website!
You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. "If . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. . I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. . When Your Event is Canceled or Postponed. 2.15 viagogo Guarantee. 4 replies 17.4K views. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Even if you are, it's likely to be a more complicated process. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled.