I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. I also contacted the help line and was sent a link to help me create an account but this still did not work. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 var STYLE_PREFIX = 'wsite'; Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} .wsite-button-large .wsite-button-inner {font-size:14px !important;} Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Best and worst companies at resolving issues. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. .wslide-caption-text {} //--> achieve performance targets across their product portfolio. Have a fantastic holiday. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. I have not received my email confirmation, I didn't receive my documents in the post. Staysure is a trading name of TICORP Limited. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} We use dedicated people and clever technology to safeguard our platform. Having problems? .fancybox-title {} My mum had a fall abroad and broke her neck. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. I got an online quote and with no warning it increased in 1 minute by about 40. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Information provided by various external sources. It left me feeling nervous whether Ive done enough to declare everything. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. The team leaders judged me not being in without any understanding. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Replies to negative reviews in < 24 hours. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want.
It goes against our guidelines to offer incentives for reviews. A lot of pressures, every second of your day is reviewed!
_W.storeEuPrivacyPolicyUrl = ""; As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Please check with your phone provider if you are unsure about how much a call will cost. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Customer Services Manager, .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. A nice change from the hassled feeling I often feel when dealing with call centres. Will look around for my next policy. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Sunday 25 December: Closed Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management.
Staysure Employee Reviews for Customer Service Representative - Indeed } Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Lack of direction from middle management and above. .galleryCaptionInnerText {} didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm One rule for one employee and another for another. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc.
Warm regards,Vicki.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of 2023 Resolver Consumer Online Limited. - Calling from outside the UK: 0044 1604 210 845
(function($) { Was put on a call back BUT this never happened. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Resolver is free. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. - Monday - Friday: 8.30am - 8pm
(yes - you get penalised financially for helping customers). We are remunerated by commission for the arrangement, service and renewal of I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. A good clear line, too, with no annoying background noise! (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Friendly team with lot of knowledge.
HR Director. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department It's quick, easy and totally free. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Constantly being told to hang in there because improvement are happening when quite clearly they werent. font-family: "Open Sans" !important;
Staysure Job security & advancement reviews - Indeed Also, for some of our insurers we may receive a profit share payment if they This place has lost all hope. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. You can see if your question is answered in our FAQs below or you can contact us today. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc.
PDF dxcdkie9wax5t.cloudfront.net How do I access my My Staysure account? - Staysure Support My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. com_currentSite = "952359298347476581"; - Sunday: 10am - 4pm. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Britannia House, Get in touch with us if youd like to make multiple changes to your policy.
Staysure Customer Service Team - Staysure Claims We do not process claims for your insurer. It should be made more simple. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Verification can help ensure real people write reviews about real companies. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. {"navigation\/item":"