Even the most proficient developers need reference material from time to time. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Use catalog item add multiple items to cart and generate request and multiple RITMs. The issue was a dom reference in the make variables read only client script. What if you have a label that you want to change based on the user viewing the record? You did such an amazing job. Once you have this entered click Submit. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. I want to display a HINT when we hover over the selected choice . . Adding Variables from the Variable Editor into the Description - Medium Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. I think form annotations are probably the best option on a standard form. First, you should know that you can right-click any field and personalize the label for that field. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Absolutely. Then you could predictably target that in a client script. In record producers, variables in variable sets are not - ServiceNow I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. We want to test that our qualifier works. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. How do I get the value of text input field using JavaScript? Not a strange question at all. So for example. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. I have tried the script. So you can get the sys_id of the record producer very easily using cat_item.sys_id //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule Ive seen this done before. }. is just going to return the string value of whatever field you're asking for. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). It worked from Global Application :). It is not working for me.. Variables belong to global application so script is accessing on global then it worked. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. HTML code in label of variable and help text of record producer does I am new to ServiceNow. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! // Only run eval() function once to avoid recursive loop Form is normal . They basically allow you to target specific elements on the page for manipulation. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Catalog Item and Record Producer Variable Values - WomenNow How would you go about changing a catalog variable label on a catalog task? Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Now this is how these two look in the portal: Lets navigate to the sys_choice table. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? for(i = 0; i < emptyVars.length; i++){ This works just as well: Ugh. Worked like a charm! The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. This solution is not compatible with the Service Portal. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Labels are the pretty version of the data that drives behind it. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. Getting the following error: Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! It would be nice to not include those that are empty. To get access to the Element (like with getLabel) you can use g_form.getControl (.) You should use the new Mobile GlideForm API to change labels instead. Just set up a generic example using the scratchpad. That is bizarre i set it up on demo site 15 with the same results on what our code is. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. You may have some cases where an un-changed default value might actually be useful information. Awesome! Well done. Hi Albert, Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. You cant do this using this script. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. I need to underline my text as well. Currently all variables show up in those notifications. Keep it up. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. Good to have a couple of choices! Hello Mark, } Mark, any chance something like this could be done to a change the name of a list view column header? Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. You should be able to change the table label of a form (the first form section label) with a script like this. emptyVars.push(v.getGlideObject().getQuestion().getName()); Cheers, Mark. When the record is submitted using a record producer, you are redirected directly to the generated record. Read on for a fairly simple solution to this problem! Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Keep it up. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. var scriptCode = ; Variable attributes: ref_qual_elements=category . When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. Thanks for the feedback. February 27, 2023 . Typically, record producers are used to allow users to create incident or change request records. Get all unique values in a JavaScript array (remove duplicates). What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. The post Certified Diversity Recruiters appeared first on Crossfuze. I have a lengthy choice Label for one of my fields . Episode 16 - Upload data with an excel file and Record producer in I can log the value from the business rule so I know its being set correctly there. Note: To create a database view, you need to be very precise, otherwise it will not run. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); We have a global variable set for attachments with a real generic label Please attach any pertinent data. The API call you're using g_form.getValue (.) That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. eval is no more evil than any other method. This editor is a formatter added on records that are generated by a record producer for task-extended tables. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Record producer will be. Seems to be something with the setDisplay function. 0 coins. ServiceNow - Record Producer Tips, Tricks and Scripts in Paris In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? If you can set it up and reproduce it in the ServiceNow demo instance I can take a look.