how do i contact stubhub for refund? how do i contact stubhub for refund?

StubHub is also required to process any refund requests it receives going forward for the events at issue. They're upset StubHub is refusing to . A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. This number worked fantastically, and I got all I needed accomplished! Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. How to Get a Refund from StubHub - Christian Small Bradley R. Hightower. Copyright 2020 Scripps Media, Inc. All rights reserved. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Those will be paid out by the end of May. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Guaynabo, PR 00968. StubHub changed its refund policy about a month ago. I had to ask for a manager. All Rights Reserved. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Dorado, PR 00646, Metro Office Park 1:00. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 2023 www.cincinnati.com. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC She came back and said I'm refunding your money butand then starts fighting with me again. Your sale is valid and you will be paid on your sale 5-8 business days after the event. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Your refund will be processed to the payment method used at the original time of purchase. "So were afraid that its just gonna be money thrown to the wind.. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Once you receive that email you can log into your account and navigate to the StubHub wallet. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. StubHub refunds: How to get cash instead of credit for events - KHOU where can I go to use activate the voucher so I dont lose that as well. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If I did I woulda dropped my price or took my friend to the game. Sometimes email clients send our first email to a spam or promotions folder. I been buying and selling for 12 years with them. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. On March 7th, StubHub emailed Marrali a copt of its refund policy. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Colorado: 8,688 customers due $3,120,442 in refunds. I live in GA - was supposed to go to a premier league game in England in March. Ads by Money. Fatsuma Stagehand Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. What happens when an event is canceled? : StubHub Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Request and Get a StubHub Refund Right Now. 6:00 AM - 7:00 PM PT weekends. DoNotPay records the details of your purchase to boost your chances of winning the refund. You can also try refreshing your Listings page. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. I was refused to talk with a supervisor , I had 4 tickets listed. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. They say $0.00. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Find contact information here. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. How do I contact StubHub support? - KnowledgeBurrow.com Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Learn more about how we make money. Had a concert canceled because of COVID-19? Review the StubHub return and refund policy at ReturnsAndRefunds.com. We have a great help article here which provides the steps to list these Mobile Transfer tickets. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Great help!!! We just sent you a welcome email. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Customer service all the way to your seat, 2000-2022 StubHub. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Very dissatisfied customer. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Apply your StubHub balance during checkout on your next purchase. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. StubHub customer service phone numbers and support You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. How do I contact StubHub for a refund? Is SeatGeek legit? "The return of live events, the input of customers, partners, and regulators, and the . South Carolina, Great so in the future dont use stub hub because you cant get your money back. Phone: 866-788-2482. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. We are changing the way you register and sign-in to the StubHub Community. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. All you need to do is follow these short steps below: Voil! The seller would net $85.. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. These are often free tickets the seller can relist. I would like cash refund too. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. this link is to an external site that may or may not meet accessibility guidelines. How do we request the refund? It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Phone Call 1-866-788-2482. Have an idea for StubHub? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Click on any of the links and there is a private message link on the moderators page They can assist you. Find the sale. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). The April 25th show was canceled due to COVID-19. How do I contact StubHub for a refund? Danielle is the author of this solution article. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Youll get a refund if your event is cancelled and not rescheduled. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Offers may be subject to change without notice. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. I have been trying to purchase tickets for over a week now. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. JEVAR IS WHO HANDLED MY CALL. Congratulations on your sale. Sorry we couldn't be helpful. What do you mean Dming the moderators? How to Request a Stubhub Refund [98% Success] - DoNotPay To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. StubHub issuing refunds for events canceled due to COVID - The Enquirer A few days later I'm only paid out for 1 set of tickets. A million dollar company can not compensate a loyal customer a few hundred bucks. I was a no show due to a soft water flooding of o Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Postponed events may not be eligible for refunds. Remember, your order is covered by our FanProtect Guarantee." Reply anytime to let us know how we can improve. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. What Happens If I DonT Pay National Insurance Contributions? Perhaps Its Time to Switch to Something Other Than StubHub. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . I saved to buy expensive tickets as a gift for my wife and now we cant go. Please take the tickets directly to the box office for a refund. After this experience, I'll take my business elsewhere. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one.