You have moved since your last bus pass was issued and not informed us. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Apply for a new age-related pass. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Please ensure that you keep us informed of any changes to your name or address. Where can I get a bus pass for an older person? Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. We also use cookies set by other sites to help us deliver content from their services. Changes to personal details Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. Lee Age-related passes will be valid for five years. I have moved into Gloucestershire. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Necessary cookies are absolutely essential for the website to function properly. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. These pages are for East Sussex bus pass holders. You should have received all the information you need by now. This If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. You also have the option to opt-out of these cookies. If you have an older person's pass that expires in the next two months renew online with the following links: -. *A. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. Where you caught it and at what time, along with your destination. You will need to apply to your new local authority for a new pass. Click or tap the rating which best represents your experience. Essex County Council is not responsible for this. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Our free email alerts will help keep you up to date with the things that matter to you. Your new pass will be valid for 2years. all that. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Your browser does not allow scripting so some of the features of this page may not work. This can be done by visiting a participating library only. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. You may need to provide proof of your new address. If you move address, update the details on your bus pass at least three weeks before the renewal date. You may be eligible for financial support. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. What do I do about my concessionary bus pass? Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. If you have not received this letter, call us straightaway on 01452 426265. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Can I use my bus pass on National Express Services? If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. The new pass is free. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Passes that were automatically renewed should be received by 1st March 2023. thurrock.gov.uk uses cookies to make the site simpler. applies to approximately 12,000 people, the vast majority of whom are Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. new pass.. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. For those people needing to apply for their renewal this too can now be done byApplying online. Forgotten your Username? Are senior bus passes renewed automatically? Can I use my pass on Trains? I am an age-related bus pass holder and my current bus pass is due to expire soon. In the unlikely event that your pass does not arrive, you should call 01452 426265. Welcome to the Highways Service Information Centre. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. We only need this if you want us to contact you and we won't keep it once we've replied. The list of these services is on the GCC web site, under Transport. You can apply for your renewal bus pass online. This should include: -. It tells you about: Bus passes are issued for up to five years. Auto-renewal for an older person's bus pass. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. 2 Are senior bus passes renewed automatically? We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. For further information see. Dont include personal or financial information like your National Insurance number or credit card details. It does not store any personal data. Renewing, updating or cancelling a bus pass. This form can be completed and returned in the envelope provided with your form. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. The county council will not reimburse you for any charges levied by medical specialists or advocates. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. This can be done online or at a participating library. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If your pass has been stolen, you should call 0345 200 0388 to replace it. When can I use my concessionary bus pass in Gloucestershire? Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. Can I use my pass on Trains? Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Calls from mobiles are likely to be considerably higher than those from landlines. There is no need to contact us until we get in touch with . If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. I have moved out of Gloucestershire. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Collecting an application form from your local library. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. If you email us please confirm your date of birth and current address in the email so we can fully check our records. How do I renew my bus pass in Northumberland? Have you moved? We will post your renewed bus pass 18days before the old one expires. This can be your email address or set to something memorable for you. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. It is not valid in Wales* or Scotland. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. We also use third-party cookies that help us analyze and understand how you use this website. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. passes that expire between January and March are in the process of being issued Can I use my OAP bus pass on trains? Higgins, Telford & Wrekin Councils Customer Services Manager, said. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY If you have moved address since receiving your bus pass, please notify us of your new address . Our Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Apply for your bus pass by visiting the GOV.UK website. Please check with the county council in the area you plan to visit. The cookie is used to store the user consent for the cookies in the category "Analytics". If you currently receive Travel vouchers you will receive a renewal form at your registered address. The way of applying may be different to the way you applied in Gloucestershire. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. English bus passes are not accepted in Scotland and vice versa. Find out more about an igo card. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. If you have any problems using your card, it will be necessary for you to contact the bus company directly. Your bus pass will be renewed automatically. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Update or cancel a card. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If you do not receive your new pass please contact our information line on 0345 600 0659. Major investment in boroughs schools continues! Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I have not had an automatic renewal what do I do? Some bus services are changing. You can renew your bus pass up to 8 weeks before it expires. The expiry date will normally be five years from your birthday. You can apply for your renewal bus pass online. Currently this is at age of 66. Will receive a renewal form, as evidence is required to obtain a new pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Are you struggling with the cost of living crisis? Can I use my disability-related with a companion bus pass in other parts of England? We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. If you have not received your renewal form, please contact our information line on 0345 600 0659. What do I do about my concessionary bus pass? If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. So, to find out if you're eligible and where to apply, get in touch with your local council. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council.
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