studentuniverse refund policy studentuniverse refund policy

To find the change rules for your flight ticket, look under the My Trips section of your account. Never miss a flight (deal) again Basic Economy . If you do not wish to sign up, some bookings will allow you to "Continue as Guest". In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Your travel credit and expiration date can be found in My Wallet. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Prices are per person and inclusive of tax unless otherwise indicated. How do I book seat assignments and meal requests? At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. This applies to future travel credit as well. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Telephone calls to or from any of our consultants may be recorded for training purposes. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. If you are not finding a price point that works for you, continue to check to see if something becomes available. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. We strive to resolve any dispute amicably. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. These policies and rules are binding on you, so be sure to review them before purchase. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Most airline tickets do allow changes for a fee, plus any difference in fare. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. However, sometimes the deal may not be available for all dates or to/from all airports. Refund Policy. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Occasionally a travel service provider may have to make changes to your original booking. You also can't split it between multiple flights. Additionally, a small number of itineraries do need to be booked via an agent. . Always free! Many airlines are updating their policies regarding travel credit use deadlines. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Airlines generally do not allow changes to your routing or name changes. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Please confirm which airline your credit is with by visiting My Wallet. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. You can view any fees associated with canceling your ticket under the My Trips section of your account. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. All prices are subject to availability and can be withdrawn or varied without notice. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Yes, same airline. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. (Opt out at any time). You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). If your ticket was totally unused, itll be for the full amount of the original ticket. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. payment or sold at an inclusive or total price: (a) transport (b) Please speak to one of our consultants for further details. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Also, current discount deals are available at the link. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Please reconfirm your flights at least 24 hours prior to departure. StudentUniverse assumes no liability for the acts of the service provider in refusing service. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. To confirm your travel arrangements you may be required to pay a deposit per person. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. StudentUniverse is on a mission to make global experiences possible. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). So yes, they would ask you to upload some documents before . Choose one of them and take advantage of the discount! Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. All individuals departing from the United States of America must be in possession of a valid passport. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. If you do not see a travel credit and believe you have one, please give us a call to confirm. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Please allow adequate time to obtain any such advice or documents. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. No compensation is payable in respect of minor changes. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Give us a call back when you're ready to rebook. But ATOL protection does not apply to all travel and travel services. This is very common, just make sure you have the card holder's permission! advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. How do I change or cancel my flight ticket? When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. It is entirely at the airlines discretion to provide you with a seat on a later flight. If youd like to check what your airline is offering, you can check out the airline policies directly. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. There are also plenty of travel deals available to all young people (18-25 year-olds). Sometimes airlines provide us with fares they do not want displayed to the general public. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. The name on the credit card can be different than the name of the traveler. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Your travel credit can be found in My Wallet. Please know that we understand and empathize with your frustration over this situation. Yes, your travel credit is good for the same airline as your original flight. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. I have questions about baggage. Please ensure you read the credit details and then give us a call when youre ready to book. Sometimes airlines provide us with fares we cannot display online, even to our members. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. You will need to have their legal name as it appears on their ID and their date of birth. When youre ready to use it, you can check flights on our website to have an idea of what you want. Please contact us to see if your booking qualifies. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Such recipients may include the overseas travel service providers with whom you seek to make a booking. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. If you have a layover, you should check if there are transit requirements for that country as well. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. You can also update your email address to a more permanent one on your account any time. Travel & Covid-19: Everything you need to know. Do you have better flight specials available by phone. I have questions about baggage. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Student hotels & hostels We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Were all working overtime to try and help as much as we can. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' If you need information regarding visa and other travel document requirements for your trip please let us know. We advise you to print the on-screen confirmation. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. The tuition rate in force for all programs is based either on program or modality. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. The credit is a one-time use, not like a gift card where you can use it for multiple things. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Most of our deals are available to be purchased online. You must comply with local government regulations. www.cdc.gov. All airline tickets must be issued in the name of the passport/photo identity holder. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. We aim to provide you with an amazing travel experience. StudentUniverse is not responsible for providing you with this information. Many airlines are offering to waive change fees for flights booked in the next few . The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Details of these rights are published at EU airports and are also available from your airline. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. you will be asked to show the childs full unabridged birth certificate. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. We know, its very confusing! Yes, and this depends on the airline's policy. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. We advise you also to print the on screen confirmation. A change to your student status will not impact your travel credit. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. These policies and rules are binding on you, so be sure to review them before purchase. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. When you Log in or Sign up, ensure you do so with the traveler's info. I had leave revoked in the military and had to cancel my trip. Amendment and cancellation policies differ per hotel. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Sign up. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Most of these changes will be minor and we will advise you of them at the earliest possible date. Refund Policy. Yes! Maybe. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). We are experiencing unprecedented volumes of calls and messages at this time. You must notify your consultant of your payment once it has been made. First, visit the link for Studentuniverse Refund Policy Promo Code. If you require your confirmation email to be resent please contact us. Standards and ratings may vary between countries, as well as between providers. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Travel insurance is also recommended by the Foreign and Commonwealth Office. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either.