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Jeff Zwelling TBD. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. All rights reserved. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. 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To subscribe, click on the button below and copy the URL into an RSS reader. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Check out, All tip submissions are carefully reviewed before being published. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. We'll do our best to get back to you in the next 24 How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. All Rights Reserved. Call 1-866-788-2482. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Terms of the deal are not being disclosed. Stubhub serves customers worldwide. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Thanks to all authors for creating a page that has been read 52,013 times. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. The more I learned about StubHub, the more excited I became. 1412 Broadway, New York, 10018, USA. Pro tip: Each number appears to go to a different department. It To subscribe, click on the button below and copy the URL into an RSS reader. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Our RSS feed includes all eBay news articles published on this website. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). To subscribe, click on the button below and copy the URL into an RSS reader. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. WebNYC Flagship Office - Stubhub. Does StubHub have live chat? Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. We use cookies to make wikiHow great. How do I contact? Check your order confirmation email for Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Personally, though, I found it disappointing. stubhub inc. It was time for me to choose possibility once again. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Read on to get the help you need to contact StubHub. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Personally, though, I found it disappointing. Stubhub, Inc. operates as an entertainment ticket agency. StubHub will send you an email with instructions on how to claim your refund or credit. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). The ticket service changed its refunds policy just as the COVID-19 pandemic was picking By using our site, you agree to our. Enjoying This Built In Excerpt? Contacting StubHub While StubHub does not offer live chat, they do have a phone With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. In February of 2020, we sold StubHub for $4 billion. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. WebStubHub has 21 current employee profiles, including Founder Eric Baker. NYC Flagship Office - Stubhub. Luckily, weve compiled (and tested!) Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. My Secret to the Success of Amazon? Choose Possibility: Take Risks and Thrive (Even When You Fail). Copyright 2021 by Sukhinder Singh Cassidy. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. WebHow To Contact StubHub Corporate Office Headquarters. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Picking up your tickets at one of our Last Minute Service Centres? HEADQUARTERS. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Corporate Phone Number: 1-415-222-8400. 1 if you bought tickets and you have a problem with them. Our RSS feed includes all eBay news articles published on this website. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Cons StubHub is an eBay company (NASDAQ: EBAY). If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. How do I get my tickets back if they didn't sell? Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Alternatively, With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Open our virtual assistant, click on "Contact form" and let us know how we can help you. wikiHow is where trusted research and expert knowledge come together. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. How do I ask Stub Hub to list an event for which I have tickets? By signing up you are agreeing to receive emails according to our privacy policy. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. StubHub will refund your money if an event is cancelled or moved. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. If you buy through links on our site, we may earn a commission. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Find startup jobs, tech news and events. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Lots of answers to questions are in our FAQ. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. 2697 Lakeville Rd. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. The Company offers tickets for live sports, music, and theatre events. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. San Francisco, CA 94105 USA. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebOUR PARTNERS. Buy Sukhinders Book! For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci 2 if you have questions about buying tickets. Being OK With Spectacular Failure. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Every order is 100% guaranteed. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Come join us to plan your next live event experience! Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews.