internship report on customer relationship management

So, official documents known as internship reports exist. /Pg 47 0 R /CropBox [0.0 0.0 595.32 841.92] >> /Last 21 0 R /S /P << /S /P >> /TT1 453 0 R /Pg 27 0 R 170 0 obj /P 641 0 R >> /Pg 58 0 R endobj /A 687 0 R /Type /Pages << /Count 5 /S /Sect 366 0 obj 31 0 obj /S /L /Pg 42 0 R facilitating communication in several ways: Provide product information, product use information, and /Contents 477 0 R >> /S /P endobj >> I will show you some of these questions and how you should address them in your interview. /K [16 0 R 17 0 R] endobj >> <> /Resources << /C2_0 488 0 R /XObject << Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . >> >> endobj endobj 17 0 obj << /Pg 27 0 R 334 0 obj Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. endobj % << /XObject << /Pg 39 0 R /Contents 514 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R Viral Kapadia (Business Development Manager). Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . Remember to self-evaluate properly. /Type /Page /K 5 /A 685 0 R customer base, and distribution partners. /K 4 /MediaBox [0.0 0.0 595.32 841.92] >> /S /P /S /P endobj /Pg 48 0 R /TT0 474 0 R << >> /Pg 27 0 R >> 73 0 obj /Pg 27 0 R 50 0 obj null null null 336 0 R null 337 0 R null null 338 0 R null endobj >> /Pg 49 0 R /A 688 0 R endobj endobj /CS2 [/ICCBased 450 0 R] /P 119 0 R 2014-08-04T10:31:24+06:00 /K 7 /K 11 /K 47 /C2_0 519 0 R /Im0 480 0 R /S /TR 369 0 obj << >> 80 0 obj /Pg 49 0 R /K 574 0 R /P 644 0 R endobj /Rotate 0 /S /P << /K [609 0 R 610 0 R 611 0 R 143] 54 0 obj /Pg 39 0 R /S /P /Pg 60 0 R << /S /Underline /P 17 0 R /StructParents 34 endobj AT >> This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. endobj /K 211 << >> analysis of Customer satisfaction data encompassing the findings of endobj /Pg 27 0 R The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. >> This needed close working /CropBox [0.0 0.0 595.32 841.92] endobj /K 3 165 0 obj endobj they are assembled with disparate components that aren't 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R 397 0 obj /S /P /P 545 0 R << Do not sell or share my personal information, 1. >> /S /LBody >> /Pg 27 0 R /Im1 504 0 R /Group 478 0 R /K 250 >> Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. << 339 0 obj 71 0 obj Your sales skills. /TT2 475 0 R endobj 407 0 obj /TT1 476 0 R /P 193 0 R null null 308 0 R null 309 0 R null null 310 0 R null null endobj /K 241 83 0 obj customer requests and to provide the customer with a highly. >> >> /ExtGState << >> /K 5 /Outlines 3 0 R >> /S /L /S /P /XObject << 347 0 obj null null null 405 0 R null null null 406 0 R null null >> FINAL YEAR PROJECT /MediaBox [0.0 0.0 595.32 841.92] /Pg 34 0 R /CropBox [0.0 0.0 595.32 841.92] /P 549 0 R << endobj /Im3 523 0 R endobj /S /Figure /Im0 480 0 R 379 0 obj endobj << /Pg 27 0 R 331 0 obj 48 0 obj /ColorSpace << /Pg 39 0 R 24 [171 0 R 172 0 R 173 0 R 91 0 R] << /P 17 0 R /P 17 0 R << /Group 478 0 R It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. << /TT2 483 0 R /TT0 474 0 R /Parent 13 0 R /Pg 27 0 R endobj /P 17 0 R endobj /K 6 endobj /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /CS1 [/ICCBased 450 0 R] /ColorSpace << /K 8 >> /K 2 /Rotate 0 154 0 obj /P 582 0 R /Rotate 0 >> /TT0 474 0 R /Pg 27 0 R /Parent 12 0 R /A 708 0 R /Creator (Acrobat PDFMaker 9.0 for Word) /ExtGState << /TT1 475 0 R /S /P >> /P 17 0 R endobj /Contents 464 0 R /Obj 497 0 R /S /P /S /P College Campus, P.B. 19 0 obj /S /H3 >> 335 0 obj /S /TR 32 0 obj /P 642 0 R /XObject << 238 0 obj An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. endobj /Type /Pages /TT0 474 0 R 445 0 obj /A 577 0 R >> /Parent 8 0 R thrust into corporate budgets and talked about as a critical initiative /MediaBox [0.0 0.0 595.32 841.92] /ColorSpace << >> In the short term, however, it 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R << /Pg 47 0 R << /Marked true /K 15 /K [627 0 R 628 0 R 629 0 R 221] /ExtGState << /Resources << 38 0 obj /Parent 14 0 R /Contents 490 0 R business-- so it can grow today--and on into the future. >> /K 560 0 R /Pg 27 0 R 126 0 obj /Font << << /Contents 493 0 R /TT0 474 0 R /StructParents 32 /K 7 Features 8. >> >> Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. 253 0 obj /K 0 Any company will like its << /S /P removed, others are then questioned in the CFT meeting of the month. /Pg 57 0 R Despite the uncertainty of the economy, CRM is being /K 3 endobj through broking firm or sub-broker. /CS1 [/ICCBased 450 0 R] >> 57 0 obj << /TT3 475 0 R >> /K 10 Stockholm, Stockholm County, Sweden. endobj /K [621 0 R 622 0 R 623 0 R 195] /CS1 [/ICCBased 450 0 R] /S /P << /CS0 [/ICCBased 451 0 R] /K 1 218 0 obj E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. /TT0 474 0 R /Resources << /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R >> /S /P manufacturing technology have helped companies to quickly match >> /K 22 /Resources << /Pg 39 0 R /TT3 476 0 R >> 275 0 obj /K 7 /Pg 49 0 R /CropBox [0.0 0.0 595.32 841.92] /P 222 0 R /S /P /Pg 45 0 R << You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /K 198 >> >> /K 0 /P 16 0 R /P 17 0 R /Pg 57 0 R /Im3 461 0 R /Type /Pages >> /Pg 26 0 R /K 7 /S /LBody /Font <> emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as << 67 0 obj /P 553 0 R /A 672 0 R /Resources << /K 6 354 0 obj /P 17 0 R /TT2 475 0 R /S /P /Resources << /Pg 48 0 R 345 0 obj endobj >> /P 85 0 R /S /H3 /CS1 [/ICCBased 450 0 R] /P 17 0 R >> /Contents 466 0 R /K 23 <> 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /S /Underline Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /CS0 [/ICCBased 451 0 R] Help to identify potential problems quickly, before customer /MediaBox [0.0 0.0 595.32 841.92] << <> Shani and Chalasani define relationship marketing as an /P 17 0 R >> endobj /Superscript /Span /K [7 356 0 R] /Pg 45 0 R /Pg 30 0 R /Rotate 0 /MediaBox [0.0 0.0 595.32 841.92] 37 [221 0 R 422 0 R] /P 17 0 R 58 0 obj /Pg 51 0 R /S /P /K 9 /Pg 27 0 R >> /MediaBox [0.0 0.0 595.32 841.92] Get winning strategies for acquiring and endobj /A 706 0 R endobj 296 0 obj endobj This review article analyses the trends in CRM research, popular research topics and tools used in studies. >> 82 0 obj /Title (a\) Desktop) /Pg 30 0 R /S /LBody << 280 0 obj /Rotate 0 >> >> /Pg 39 0 R endobj /S /P /ColorSpace << << CRM enabled the development of new /TT1 476 0 R >> << /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] /S /H3 /K [642 0 R 643 0 R 644 0 R 286] /ExtGState << >> /Pg 42 0 R << /Parent 10 0 R /P 88 0 R << /Pg 27 0 R /Pg 41 0 R /S /Link In recent years however, several factors have contributed to the /K 14 /Group 478 0 R /K 0 produced and delivered at the same institution, it minimizes the role /Resources << 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /GS0 452 0 R >> /TT1 475 0 R endobj /P 630 0 R /S /P /K [618 0 R 619 0 R 620 0 R 182] >> 8 0 obj 383 0 obj >> /ColorSpace << << 1 [77 0 R 78 0 R] 3. endobj >> /Parent 9 0 R /Pg 34 0 R /P 16 0 R I was assigned as intern under Market Operation Division. /S /LBody /Pg 39 0 R >> /P 592 0 R By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. /P 17 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /Rotate 0 203 0 obj endobj /XObject << /S /P >> << 33 0 obj /XObject << /StructParents 27 /K 55 /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /S /Link << industry term for methodologies, software, and usually Internet << 34 0 obj >> >> endobj 91 0 obj 101 0 obj /K 5 Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. 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Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /Type /Page << >> /Alt /K [0 379 0 R 2 380 0 R] /Pg 49 0 R /Font << /K 3 >> Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /ExtGState << 358 0 obj >> >> << I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /Contents 485 0 R 1 0 obj /K 15 >> /MediaBox [0.0 0.0 595.32 841.92] /TT2 475 0 R >> /Pg 48 0 R /Pg 47 0 R << For this review article, research papers were taken from January 2000 to June 2020,. << /S /TR endobj endobj /P 17 0 R /Pg 63 0 R >> /Group 478 0 R divisions through shared information and understanding, leading to << /CropBox [0.0 0.0 595.32 841.92] mindshare status to improve from being a suspect to being an /CropBox [0.0 0.0 595.32 841.92] /Count 42 /Im1 526 0 R /Pg 45 0 R /K 232 endobj Prepare a title page. endobj /S /P /CS2 [/ICCBased 450 0 R] endobj /Pg 49 0 R >> endobj /K 7 occur, To know, the grievances among the customers about products & significant competitive advantages. >> example, taking orders using mobile devices). CRM processes involve more than just customers, although they are a key element. 414 0 obj /S /P >> /Pg 27 0 R /S /P The SlideShare family just got bigger. use it to great advantage -- are financial services, a variety of high /S /TR /Pg 27 0 R What are business processes How are they related to information systems, Suh, Y. endobj /K [39 697 0 R] /P 17 0 R >> <> /Font << /P 616 0 R Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /K 547 0 R /Group 478 0 R /K 12 endobj << /Pg 25 0 R /Type /Outlines endobj /TT0 474 0 R endobj /Font << dramatic that the path is not necessarily all that obvious. endobj individualize their marketing efforts. endobj >> endobj /S /P endobj 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R >> >> The system then lets users access that data and understand what happened at each . /K 237 /ColorSpace << 39 [225 0 R 431 0 R] /Pg 29 0 R Report broken link. << endobj /K 11 /K 30 /P 607 0 R endobj 190 0 obj >> >> /P 17 0 R endobj >> /StructParents 37 /K 15 >> 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R >> << 208 0 obj /Pg 58 0 R /S /P /Pg 52 0 R /S /LBody endobj null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] /K 563 0 R << /S /H2 /K 1 It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. /Pg 52 0 R /K 1 >> /Rotate 0 /K 22 /Pg 27 0 R >> /Last 7 0 R 299 0 obj << /Alt /P 17 0 R /K 1 >> >> 59 0 obj /P 620 0 R >> 175 0 obj << /CS1 [/ICCBased 450 0 R] endobj /PageLayout /OneColumn 298 0 obj << /Pg 47 0 R /S /LBody /Rotate 0 /K [639 0 R 640 0 R 641 0 R 273] /P 98 0 R /K 564 0 R /P 85 0 R The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. H.L. >> /S /P /P 17 0 R customers, with the aimof improving customer satisfaction and /K 5 >> /Group 478 0 R /Type /Page >> /CS0 [/ICCBased 451 0 R] >> /P 17 0 R enabled companies to break down information into smaller subsets so 78 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Length 1262 /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R >> /Resources << /S /P 41 [227 0 R null null null 433 0 R null null 230 0 R null null << endobj << >> /K [57 701 0 R] You can read the details below. /P 17 0 R /StructParents 19 >> >> /S /P >> /Group 478 0 R This article aims to review the literature on customer relationship management (CRM) research. << /S /P /Contents 463 0 R >> /Rotate 0 /K 1 /StructParents 25 In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. 103 0 obj /P 17 0 R 269 0 obj /Pg 44 0 R << >> endobj << endobj /A 682 0 R /CS1 [/ICCBased 450 0 R] /Underline /Span >> /K 310 /K 185 /S /P 94 0 obj Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. endobj /S /TR /S /H3 /K 9 /K [552 0 R 553 0 R 554 0 R] frequencies. >> /Pg 47 0 R << <> /K [648 0 R 649 0 R 650 0 R 312] endobj /K 19 >> /K 1 /S /Underline /Contents 465 0 R /Type /Page << 79 0 obj /P 557 0 R 373 0 obj /S /H2 << endobj /K 18 >> The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /K 263 << /GS0 452 0 R /Pg 39 0 R 427 0 obj /K 2 /Parent 14 0 R rely heavily on two distinct features: customer service or technology. /Font << 287 0 obj /S /P endobj Philip Morris International /Type /Pages /CS0 [/ICCBased 451 0 R] 60 0 obj /Resources << >> /K 1 >> endobj /P 636 0 R >> >> << /Pg 60 0 R /K 549 0 R >> a relationship over time, the greater the customers stake in >> competition. uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a >> /Pg 27 0 R << customer and the company, and do it in an integrated way so Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /ColorSpace << /GS0 452 0 R /S /P >> /Im0 480 0 R >> /K 202 >> /P 17 0 R 10 [366 0 R] /CS1 [/ICCBased 450 0 R] This includes, but is not limited to, << >> << >> /Pg 27 0 R Customer Segmentation: For CRM to be effective, the service and marketing. 225 0 obj << endobj /S /LBody /S /P /P 612 0 R strategies for more cooperative work between these different /P 5 0 R /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] >> /Pg 63 0 R expect a high degree of personalization. << /P 664 0 R /ColorSpace << /XObject << /TT1 476 0 R << null null null 247 0 R null null null 248 0 R null 249 0 R AES INSTITUTE OF COMPUTER STUDIES /P 17 0 R /GS0 452 0 R /K 367 /ExtGState << endobj business-to-business markets, individual marketing has been in place /Pg 27 0 R /K [582 0 R 583 0 R 584 0 R 26] >> endobj >> /StructParents 10 144 0 obj endobj /P 625 0 R 290 0 obj /Group 478 0 R >> /K 2 128 0 obj /Rotate 0 << /P 104 0 R We will fix it in the next few hours! /Pg 49 0 R With the increased fluidity of these only as customer retention in which a variety of after marketing null null 436 0 R null null 437 0 R] /P 605 0 R >> This article proposed a framework that guides research based on banks, customers and markets issues. >> It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. 62 0 obj << /S /H3 <> /A 673 0 R << /P 100 0 R /K 2 null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. Loyal customers are more profitable. /CropBox [0.0 0.0 595.32 841.92] 264 0 obj /P 17 0 R /Pg 40 0 R /CS1 [/ICCBased 450 0 R] << endobj endobj /P 598 0 R Thanks! /K 124 << /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] other businesses and providers. << 152 0 obj E-CRM. /Pg 41 0 R The goal is simple: Improve business relationships to grow your business. >> >> /P 17 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /P 17 0 R A lot of CRM programs fail because /StructParents 29 << 389 0 obj 228 0 obj endobj /S /P /Pg 47 0 R /Pg 27 0 R This also requires the organization to have strategies /Title (MBA Internee Report-Rashed_Final Body.pdf) /Chart /Figure /D [42 0 R /XYZ 223 619 0.0] We've encountered a problem, please try again. >> endobj /Pg 57 0 R /S /LBody endobj endobj /Pg 57 0 R << and providing them the highest level of service. /S /L 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /TT3 489 0 R Tap here to review the details. personalized features. endobj /Im0 459 0 R 297 0 obj endobj This report will help you to learn about:- 1. /CS0 [/ICCBased 451 0 R] 364 0 obj /K 215 /A 440 0 R /P 17 0 R endobj /Parent 4 0 R 323 0 obj /TT2 476 0 R individually. >> endobj /Pg 27 0 R /Type /Page >> /XObject << endobj /Alt << /Pg 27 0 R /P 17 0 R 320 0 obj /Pg 48 0 R 432 0 obj 92 0 obj /S /P /XObject << endobj endobj /P 656 0 R /Font <> /P 118 0 R /S /TR /XObject << /Pg 49 0 R /S /P /XObject << Also nowadays consumers The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /Type /Pages /S /P Develop Functional Specifications (client-side services) >> endobj The Internet 122 0 obj 267 0 obj /Pg 31 0 R /P 17 0 R An internship or part-time work experience in the customer service industry may help your career prospects. 292 0 obj /ExtGState <> /Pg 58 0 R 386 0 R null null] /K 69 Align current business processes /S /LBody /K 1 /S /P 194 0 obj 408 0 obj /Pg 52 0 R endobj >> /CS1 [/ICCBased 450 0 R] >> >> An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /CS1 [/ICCBased 450 0 R] rapid development and evolution of CRM. << endobj /Im0 480 0 R 340 0 obj /StructParents 26 /K 1 /Pg 40 0 R /ExtGState << endobj endobj 72 0 obj << broader meaning. endobj /TT0 474 0 R /Resources << /K [2 236 0 R] Your understanding for the role of a Relationship Manager. >> /P 85 0 R << /K 0 /S /P << /Subscript /Span /S /P /Pg 42 0 R /Parent 12 0 R /Parent 15 0 R /K [0 372 0 R] 23 0 obj >> /K [6 382 0 R 8] /ColorSpace << /P 611 0 R /ColorSpace << providing the students an opportunity to experience the practical This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. 436 0 obj /Pg 27 0 R endobj >> << 327 0 obj Samay Bhavsar >> /K 9 /P 85 0 R /P 17 0 R /P 17 0 R /Pg 27 0 R the customer directly could access information, match customer /K 8 319 0 obj /StructParents 30 You can download the paper by clicking the button above. /Pg 27 0 R >> /Pg 57 0 R /K 5 /S /LBody An internship report is a summary of what you learned during your time interning with a specific company. /Pg 44 0 R /S /P endobj /Group 478 0 R /P 591 0 R /StructParents 41 The essence of the information technology revolution and, in /P 17 0 R /TT2 475 0 R endobj /P 85 0 R << 124 0 obj 174 0 obj 42 0 obj particular, the World Wide Web is the opportunity to build better /P 540 0 R /StructParents 3 /P 599 0 R /S /TR endobj /P 588 0 R /S /LBody /P 17 0 R /CS0 [/ICCBased 451 0 R] << 119 0 obj /Parent 10 0 R /Pg 45 0 R /ExtGState << Customer expectations are changing almost on a daily basis. Academic Project Report Work on CRM Modules. << << >> | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /S /P << /Pg 28 0 R >> /P 17 0 R << 333 0 obj The report should be professionally written, just as if you were a regular employee. /Resources << /S /LBody /Pg 22 0 R << endobj >> /TT1 475 0 R /S /LBody over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information endobj needs grow into appliances. >> /StructParents 38 >> /P 17 0 R /P 659 0 R << endobj >> /P 17 0 R /P 221 0 R /Parent 4 0 R /Pg 52 0 R /Group 478 0 R /Pg 27 0 R 66 0 obj /K 0 >> /S /Figure >> << >> /Pg 30 0 R ENTOURAGE SOLUTIONS /XObject << /K 11 endobj 313 0 obj << /S /TR << >> /Pg 22 0 R >> >> /P 17 0 R endobj endobj /P 649 0 R 300 0 obj >> >> Activate your 30 day free trialto unlock unlimited reading. >> /K [5 684 0 R] Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /Contents 525 0 R /K 16 of its customers so that they remain as advocates on the loyalty curve. endobj 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R 125 0 obj endobj 176 0 obj The basic premise of continuity /K 3 The work is not << >> << /K 63 /CropBox [0.0 0.0 595.32 841.92] /K 3 /Type /Page >> >> /P 17 0 R endobj 271 0 obj processes and organizational goals are not part of a strategic /Count 5 endobj supporting the enormous amounts of information. >> Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. endobj << /S /H3 441 0 obj /K 3 << 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R 234 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 60 0 R << /S /H3 SEMESTER VI /Pg 63 0 R >> /GS0 452 0 R null null null 403 0 R null null null null 93 0 R 404 0 R /GS0 452 0 R /P 85 0 R /K 306 << /Pg 59 0 R But, what is CRM and how does it change the way companies do >> /S /P /ExtGState << endobj >> /Pg 27 0 R /TT0 474 0 R /P 17 0 R << /MediaBox [0.0 0.0 595.32 841.92] /P 110 0 R /Im0 480 0 R /GS0 452 0 R /ExtGState << /Pg 29 0 R /TT3 483 0 R /K 29 /S /P /K [579 0 R 580 0 R 581 0 R 13] /Pg 27 0 R << endobj They also track changes in investment habits design a service strategy for each customer based on these /P 85 0 R 324 0 obj endobj endobj /Pg 27 0 R Customer Relationship Management Module Project Report. endobj /Pg 42 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 27 0 R endobj /TT0 474 0 R << These include: -. /K 31 >> /Font << Assist with the development and execution of customer engagement and retention strategies. endobj endobj /Pg 27 0 R 184 0 obj electronic activities. /P 85 0 R endobj /Im0 480 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /Type /Page 338 0 obj /CS0 [/ICCBased 451 0 R] /P 17 0 R 47 0 obj /Font << /P 17 0 R /P 624 0 R /S /P /Filter /FlateDecode It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. Customer Retention : customer returns and buys . /ColorSpace << /K 1 endobj <> >> >> /Pg 40 0 R /P 554 0 R /StructParents 14 >> /S /LBody /P 85 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . it will be useful to define, what is CRM? /TT3 475 0 R /TT1 475 0 R endobj System Development Programme (2011) 378 0 obj /P 85 0 R /Font << /S /P endobj >> /S /P /S /P 351 0 obj << endobj /StructParents 24 >> >> These can include the following: receptionist cashier barista customer service executive social media specialist << /S /P /Pg 27 0 R /K 25 endobj 151 0 obj >> 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R >> << 6 Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. endobj /StructParents 1 368 0 obj /CS0 [/ICCBased 451 0 R] 110 0 obj /K 6 >> endobj 134 0 obj endobj 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /TT2 475 0 R /StructTreeRoot 5 0 R 442 0 obj >> /Resources << endobj /TT1 476 0 R << /Im0 480 0 R /Pg 57 0 R 377 0 obj /P 17 0 R /P 17 0 R endobj /P 17 0 R /P 17 0 R << /Im0 480 0 R >> /Annots [497 0 R 498 0 R] 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] that all sources and types of contact are included, and all users /Type /Page << /S /TextBox /S /P Selected intern's day-to-day responsibilities include: 1. /Type /Page /Pg 60 0 R /TT0 474 0 R /Contents 491 0 R /P 16 0 R /XObject << << 277 0 R null null 278 0 R null null null 279 0 R null null /P 643 0 R /GS0 452 0 R >> <> /Last 444 0 R A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /S /TR /P 17 0 R >> /P 646 0 R /Pg 52 0 R << /Pg 27 0 R /K 267 /P 662 0 R endobj endobj null null 330 0 R null null null 331 0 R null null null << /Type /StructTreeRoot /ModDate (D:20140804103124+06'00') endobj 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /S /TR /P 567 0 R /K 1 >> /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /K 7 /K 5 /XObject << << /TT0 474 0 R /P 106 0 R /S /Figure >> >> /S /Sect /Im0 480 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /L programs came a less rigid relationship between sales, customer /P 96 0 R /S /Underline /S /Link endobj << Internship Report on Customer Satisfaction Essay Example. /S /P /P 17 0 R /Type /Page /TT2 476 0 R endobj 28 [197 0 R 198 0 R] /Type /OBJR It has gone from being an important edge in the business /Rotate 0 /S /L >> >> /Title (a\) Unload Your Brain) endobj /Pg 27 0 R Lagging /StructParents 16 /CropBox [0.0 0.0 595.32 841.92] 46 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Pg 33 0 R <> /S /P An exclusive project report on Customer Relationship Management (CRM). /K 8 endobj 440 0 obj /TT0 474 0 R << 12 0 obj /StructParents 21 /Rotate 0 marketing and consequently making relationship marketing more /P 560 0 R /P 17 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] >> << /K 375 endobj /Resources << /P 576 0 R In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /CS2 [/ICCBased 450 0 R] /Im1 494 0 R /Contents 512 0 R endobj /S /L null null null 256 0 R null 257 0 R null null 258 0 R null << Your analytical and management skills. /P 17 0 R /P 617 0 R /K 3 /Rotate 0 endobj >> endobj >> Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. endobj /Type /Page /CS1 [/ICCBased 450 0 R] /Rotate 0 /P 585 0 R /P 631 0 R /P 17 0 R >> /S /P /Parent 10 0 R organizational competency. /S /Underline /Type /Pages /P 600 0 R >> /Parent 7 0 R I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited.