aritzia return policy covid aritzia return policy covid

Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. Artizia survived during the COVID-19 pandemic by shifting to a far more intensive digital selling strategy. Retail sales exceeded expectations in the U.S. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. While successful in keeping its team intact, the move received mixed reviews from its online community. Similarly, H&M charges a payment of $4.99 for returns made through a Canada Post retail centre but offers free returns for those who are part of the free membership. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. The Aritzia Refund policy is similarly strict . "Well take those learnings into account as we move forward." Online purchases can be exchanged in store. Message frequency varies. Thirty had reopened by the end of the quarter and 89 as of July 9. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. It was really important for us not to layoff or furlough anyone. Some also reported that staff used a system of acronyms to racially profile customers in retail stores. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. "Our goal is to do our part for the global well-being. Hours are as follows: When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." This post has been updated from its original form for clarification. Aritzia started a phased reopening of stores on May 7. Box 500 Station A Toronto, ON Canada, M5W 1E6. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Get our Fashion & Beauty newsletter by tapping the button below. This depends on what stage of the order process your purchase is at. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Once we receive your package, well process your return within 7 to 10 business days. For more information on Afterpay, please see our Afterpay FAQ. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. |. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. Opinions expressed by Forbes Contributors are their own. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. All Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. The Administration's plan is to end the COVID-19 public health emergency (PHE) on May 11, 2023. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Aritzia The Canada-based retailer saw "outstanding client response" to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Want good news asap? "When we made the decision to close our stores in. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Aritzia is a vertically integrated, innovative design house of fashion brands. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. The company said it would be offering free shipping and free returns on online orders in the meantime. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Sorry, no refunds to original form of payment for sale or discounted items. expressly prohibited without the prior written consent of Toronto With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. The Company designs apparel and accessories for its collection of exclusive brands. Audience Relations, CBC P.O. Dates will be confirmed at a later time. 2023 Vox Media, LLC. Without the luxury of time to prepare, weve been thrown into a world crisis. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. This report by The Canadian Press was first published July 9, 2020. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. rights reserved. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. With Love, In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. This year it's running from August 31 to September 5. Let's continue to take care of each other," continued Mr. Hill. Review your return details and click 'Process Return'. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). "Our goal is to do our part for the global well-being. By Mar. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. Follow the steps below to complete online returns for online purchases. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Description. See, Click to View our Accessibility Statement. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. More information about coronavirus waivers and flexibilities is available on . As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. (Super World LA is slated to open later this year.). To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Message and data rates may apply. from 8 AM - 9 PM ET. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. The brand declined to comment on this shift in sizing. Were in this together. The Return Label used must match the order for the items youre returning. All of this transpired without having to lay off a single employee. Our boutiques are officially reopening. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. |, Don't worry, you can opt out any time. When will I get my order? Let's continue to take care of each other," continued Mr. Hill. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Return processing typically takes 7-10 business days. Here's what to expect when visiting our boutiques. It is also shifting all support office employees to flexible working arrangements. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. After 30 days, we will no longer accept returns. Lets continue to take care of each other. For every package purchased (you can pick up the Diamond package for $100. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. Republication or distribution of this content is Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. Aritzia Exchange Policy. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. . Dates will be confirmed at a later date. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. On this page youll find store info, shipping info, and all the As to your most pressing Qs. Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. When search suggestions are available use up and down arrows to review and enter to select. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . Sale items marked with a discount of 50% or greater are final sale. Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. 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