thor motor coach radio not working thor motor coach radio not working

He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. 15,0000miles Specs: Ford E350 . I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. We have spent countless dollars and hours as well as travel time in dealing with this. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. We are so very happy with the coach we purchased! The issue is not closed nor has resolution been found. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. We cannot even drive this rv with fear it might shutoff again. Stock #46257. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Why not the flooring costs? General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. After getting back both radios not working. What have you tried so far? Across from the sofa is a booth dinette. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Diesel and gas-powered chassis options. We had the privilege to work with Joe A. the Internet Manager. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! This is NOT a new claim. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. You might find those release tools with the manual for the radio. Fort Wayne, Indiana, United States. Solar panals not bolted properly to roof.Propane sensor faulty. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Attached 75 watt solar panel. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. They found mold under the floor covering. This dealer in **** miles away so thats not happening. Your luxury Mercedes Sprinter motorhomes. There's a fuse on the back of the radio. 40 gallon fresh water tank. ft. good-will offer. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Posted January 8, 2016. Arriving at our destination we set up to dry camp. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Speaker Location(s) Interior / Exterior. Both electrical circuits must be energized for either radio to work. $5,000. It is winterized and sitting in my driveway for the winter. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. We are well aware that the coach is off warranty. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Of course, at our expense. Mine is, and it seems a lot of folks on the Thor forum bring this up. The pivotal combination of large Class A amenities with more power than a typical Class B RV. CD Player. 2022 Thor Motor Coach freedom elite. I admit, we were naive in thinking that the labor charges could be so little for such a job. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Contact Us. Thor Motor Coach does not have control over the ************ centers. Ill keep taking all suggestions and look a while longer. The keep-alive lead isn't switched at all. ** Day 2 we tried using the microwave again. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. I am waiting for **** to call us back. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . 1. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. She is also equipped with . Front radio not working. Any price listed excludes sales tax, registration tags, and delivery fees. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Contact Sales. After all the warranty work, we had to winterize the coach for the 2019 season. Brand: Thor Motor Coach. 5 seatbelts. $97,999. from Thor Motor Coach. Standard and optional features listed on units may or may not reflect actual in-stock unit. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. ********************************* became Retail Warranty Supervisor in April of 2022. The same way they want they money on time, Included my vin number thor vegas **** 2022. The retail declared our previous response as satisfactory, see below. 3. 2022 Thor Freedom Elite 24HE. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. ******* also says we would NOT be reimbursed for any travel expenses. Have driven unit less then 250 miles since purchase. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. The customer service ************ spoke ith customer service reps who have no customer service at all. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. bunk bed. We can't thank all the employees of General RV enough for making this experience so unforgettable. Model: Hurricane 29M. Jumping through hoops. ****************** was thankful that someone from Thor Motor Coach reached out. Stock Number Diesel and gas-powered chassis options. We reached out to Thor and la mesa and they say its our problem. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. I will say again this coach cost us 100's of thousands of dollars. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Again, the deal fell through . I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Number Of Televisions. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. When I tried to bring it back in, it came in a few inches and then stopped. When searching for a service center make sure to use the filter option. Stock photos may not represent actual unit in stock. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Description. No. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. **** did send the new flooring to CW. BBB is here to help. This is a MSRP $190K Class A Motorhome. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. VIN #*****************. Please contact dealership to verify unit information and availability. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. I need my brand new RV fixed, and Thor has an obligation to fix it! Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. We pay our bill every month We were told to take to ********* ** or *********. {priceLabel}: Thor is offering to repair by patching roof. ************************* said that they would pay ******* ***** 26hrs for their labor. It was amazing! Save your favorite RVs as you browse. He considered this an open case. The RV is a Thor ******* **** 2019 and the vin#*****************. They gave **** rv support ***********. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. They said they would me someone to service the vehicle. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? It has generator in it but does not work. Login to the Owner's Resource Portal to view manuals for older model years. This allows the radio to run with the ignition key off. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Would be a great hunting rig! Customer Reviews are not used in the calculation of BBB Rating. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. 2 slide outs. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! The other is a inline fuse, wired off the use,store relay battery lug. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Class Cs with the beloved luxuries of Mercedes-Benz. Brand: Thor Motor Coach. Does not include Hitch work or accessories. It was a pleasure dealing with all of you. As stated previously, we are well aware that the coach is now off warranty. We have pictures we can send if you want. Anyone know exactly where the fuse may . Your luxury Mercedes Sprinter motorhomes. Want to request a quote on this unit? And not have heard from them. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? We are not responsible for any such errors and reserve the right to correct them at any time. We make the transition smoother with this free Owners Guide. It drops down over drivers head onto safety pins. Save. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. The claim is currently under review, you should hear back from your rep by the end of this week. Rates and amount financed are determined by credit history. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Thor motor coach four winds 24 f e350 chassis. Can you tell me a little more on. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. We now have two new estimates, both have been rejected by *************************** and *********************************. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. BOTH of which **** has rejected. The pivotal combination of large Class A amenities with more power than a typical Class B RV. We have taken the coach all over ***** and **** trying to get the issues resolved. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. We bought it new in 2018. This is an independent, unofficial site. Learn More Class B ("goodwill offer") from what they will charge us to do the labor at their factory. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. We have spent more than three years trying to get these issues resolved. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Listed 15 hours ago in Camp Verde, AZ. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. This is truly a manufacturer defect. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. RV Wife. Then to ********* in ****. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Well guide you through the process. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. See details. We have endured a long and arduous journey. Spoil the RV owners in your life this Christmas with some of our favorite gifts. The only bid that ******* has accepted is the one of $1,000.00 from *********************. International Association of Better Business Bureaus. Another for $6,500.00 from *************** in ***********, **. As of today, the coach has only ***** miles on the coach. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. One is in the coach fuse panel and is marked. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Have you tried pushing in the "very little" reset button top left? After getting back both radios not working. Is An RV Renovation Project Right For You? I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Rear Bath. I can only speak to the radio wiring in my coach. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". It is the original claim. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. I had to send the slide out for access. The solenoid is subject to failure and if it does, the switch will do nothing. Also if your GFI isnt easy to locate, you may have one on the inverter itself. +26. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Our Owners Resource and Owners Guide can help you get the most out of your travels. ****** informed me that Id have to get an estimate for each of the defect items. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. I have looked and checked all connections and fuses I can find. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown The pictures submitted to us show no concern of factory defect to the roof. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Based on what was submitted to Thor, we see no warranty concern. Use a pen or paper clip. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . All Advertised Prices Expire daily at Midnight. Message. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Thurmont, MD. 2. Seal leaks and causes extreme noise when driven at highway speeds. ************************* was working with us right up until he moved to a new position in March of 2022. Now we have two new bids one for $4,500.00 from a subcontractor. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. . Mechanic's Assistant: Are you fixing your Chassis yourself? "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Nobody will build them better. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Everything is well documented. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Our 2019 ************ Motor Coach seats have started to completely disintegrate. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion?